{"id":5847,"date":"2024-12-20T08:33:16","date_gmt":"2024-12-20T08:33:16","guid":{"rendered":"https:\/\/daylio.net\/faq\/docs\/daylio-faq\/billing\/purchase-unavailable\/"},"modified":"2024-12-20T15:24:45","modified_gmt":"2024-12-20T15:24:45","slug":"purchase-unavailable","status":"publish","type":"docs","link":"https:\/\/daylio.net\/faq\/docs\/daylio-faq\/billing\/purchase-unavailable\/","title":{"rendered":"Purchase unavailable"},"content":{"rendered":"\n

There could be several reasons why in-app purchases on your phone are not working. Here are some troubleshooting steps you can take:<\/p>\n\n\n\n

    \n
  1. Check your internet connection: In-app purchases require a stable internet connection to work properly. Make sure that your phone is connected to a Wi-Fi network or cellular data and that the connection is stable.<\/li>\n\n\n\n
  2. Check your payment method: If your payment method has expired or there are insufficient funds, in-app purchases may not work. Check your payment method and make sure that it is valid and has enough funds to complete the transaction.<\/li>\n\n\n\n
  3. Restart the app: Sometimes, restarting the app can solve the problem. Close the app and then reopen it to see if the in-app purchase works.<\/li>\n\n\n\n
  4. Check for updates: If the app or your phone’s operating system is not up-to-date, in-app purchases may not work. Check for updates for both the app and your phone’s operating system and install them if available.<\/li>\n\n\n\n
  5. Clear cache and data: Clearing the cache and data of the app may also help solve the issue. Go to your phone’s settings, select the app, and then clear the cache and data.<\/li>\n\n\n\n
  6. Purchases in the country are not supported: The application store might not support financial transactions in your country. For example China and Russia are known for having the store, but their users cannot make purchases.<\/li>\n<\/ol>\n\n\n\n

    iOS: Turned off In-App Purchases<\/h3>\n\n\n\n

    Sometimes you cannot purchase the Premium version because the button on the screen is disabled. This might be due to the previous setting which turned off in-app purchases or just some error.<\/p>\n\n\n\n

    Go to iPhone Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-App Purchases. Now you can tap on Allow to enable purchases. Or tap on Don’t Allow and Allow again which might help to reset the setting.<\/p>\n\n\n\n

    At last, you can restart the phone after changing Settings – just to be sure the change was applied.<\/p>\n\n\n\n

    \"file-G1Fcy4ai6Q.png\"\/<\/figure>\n\n\n\n
    \"file-M9BsnApM1j.png\"\/<\/figure>\n","protected":false},"excerpt":{"rendered":"

    There could be several reasons why in-app purchases on your phone are not working. Here are some troubleshooting steps you can take: iOS: Turned off In-App Purchases Sometimes you cannot purchase the Premium version because the button on the screen is disabled. This might be due to the previous setting which turned off in-app purchases […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":5696,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-5847","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/docs\/5847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/comments?post=5847"}],"version-history":[{"count":2,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/docs\/5847\/revisions"}],"predecessor-version":[{"id":5849,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/docs\/5847\/revisions\/5849"}],"up":[{"embeddable":true,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/docs\/5696"}],"wp:attachment":[{"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/media?parent=5847"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/daylio.net\/faq\/wp-json\/wp\/v2\/doc_tag?post=5847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}